Covid 19 Guidance

Patient Guidance
Our latest clinical situation at The Orchard Clinic:

Keeping our patients and staff safe as we gradually work our way out of COVID-19 lockdown is paramount. We are now able to see patients face to face and want to share with you the measures we have introduced to help keep you and us safe. These adaptations have been guided by Public Health England, The General Osteopathic Council, Institute of Osteopathy, Chartered Society of Physiotherapy, Health Care Professions Council and the General Council of Massage Therapists alongside other various governing bodies. 

All the stages of your visit to The Orchard Clinic have been thought through in detail and every measure put in place is there to keep everyone as safe as possible. We are aware that it may not be a perfect system and that it may need tweaking as we learn the best fit. Thank you for bearing with us during this time.

We will of course make every effort to make you feel as welcome and nurtured as before and are very much looking forward to seeing you. Please read through the following so that you know what to expect and get in touch either by phone 01491 672332 or email info@theorchardclinic.co.uk with any questions you have.

Thank you,

The Orchard Team.

From July 2020 your visit to The Orchard Clinic now involves the following:

Booking:

This is now done through the website where you select the ‘Booking’ tab or ‘Schedule an appointment’ on the Home page. Current guidelines require us to telephone you prior to your visit to determine that you do not have COVID-19 symptoms and that it is appropriate to treat you face to face. This ‘triage’ call should take no more than 5 minutes and will also include a brief explanation so that you know what to expect when you arrive. We will include this COVID-19 screen as part of your reminder call. If for any reason you cannot come for treatment, we will refund you.

Should you require any direction regarding what to book and with whom, you can telephone for advice 01491 672332 We are always happy to chat and assist. If we can’t answer your call, please leave a message with a contact number and we will call you back.

On the day of your treatment please do not come if you feel generally unwell or have any of the following symptoms: fever or temperature, persistent cough, loss of smell or taste, runny nose or sore throat.

Payment:

Please pay online at the time of booking via a payment system called Stripe. If you have any problems, please let us know either by telephone or email.

Appointment reminder and Consent form:

The Orchard Clinic will send you an email reminder of your appointment with a consent form which you can digitally sign and email to us prior to your treatment. If you have problems with this, we can do it when you arrive.

 

Treatment Room Adaptations:

We have adapted our Treatment Rooms to make them safer following Public Health England and our Governing Bodies’ advice. The treatment room will have been cleaned immediately prior to your session and in between every treatment. Surfaces will be kept as clear of non-essential items as possible to reduce infection spread. They will be wiped with alcohol wipes between treatments. Osteopathy, Physiotherapy, Reflexology and Podiatry Clients will remain clothed.

What and What Not To Bring:

Please bring your own water bottle if required. If possible, please leave all personal items in your car. If you do bring anything into the room such as a mobile phone and car keys please put them in the clear plastic box under the chair. We will sanitise this box between each treatment session. We ask that you wear a mask during your visit.

 

From When You Arrive:

When you arrive at the clinic please remain in your car until your practitioner waves you over. When you reach the door please use the hand sanitiser gel on the wall. Your practitioner will greet you dressed in PPE. This will include the following:

  • Protective eyewear, mask, scrubs, disposable apron and non-latex gloves
  • The apron and gloves will be changed after every Patient

 

Your practitioner will take your temperature before you enter using a remote forehead thermometer. If your temperature is consistently 37.8 degrees or over, we will sadly have to reschedule as this may indicate COVID-19. We will refund you for the session.

Initially we will be operating only two treatment rooms at any one time. There will be no reception seating other than emergency chairs. There will also not be a receptionist in the reception area. Please follow your practitioner straight into the treatment room and sit on the white chair until you get onto the treatment couch. Your practitioner will try to keep a 2m distance from you when not actually treating.

After treatment, your Practitioner will lead you out the same way. Once again please use the hand sanitiser gel on the wall and, if you feel the need, sit in your car for a while until you feel ok to drive. Please avoid touching your face and wash your hands thoroughly as soon as you get home.

Loo

You may use the loo but avoid this if possible. Please wash hands thoroughly according to the guidance on the displayed poster on the back of the door. This room (including door handles) will be cleaned regularly throughout the day and this cleaning record will be displayed.  

 We hope this information is reassuring and feel confident that we can carry out ‘best practise’ whilst still retaining the heart and soul of The Orchard Clinic.

See you soon!

The Orchard Clinic Team